Privacy policy
Feller Technologie GmbH
Last updated: July 2026
1. What Is Covered by This Privacy Policy?
This privacy policy explains how Feller Technologie GmbH collects, stores, processes, and uses your personal information when you visit and interact with our website.
This policy applies to all interactions through our website, including contact forms, newsletter subscriptions, and general browsing. It does not apply to third-party websites or platforms that may be linked from our site. Those platforms operate under their own privacy policies.
2. Who Collects and Uses Your Personal Information?
Feller Technologie GmbH acts as the data controller. This means we determine why and how your personal information is collected and used.
Feller Technologie GmbH
Rheinallee 166
40545 Düsseldorf
Germany
Email: info@fellertechnologie.de
Phone: +49 211 2205990
Where we engage approved partners or service providers to support the operation of our website, they act strictly on our instructions and are bound by confidentiality obligations and appropriate data protection agreements.
3. What Personal Information Do We Collect?
We only collect information that is necessary for the purpose for which it is gathered. Depending on how you interact with our website, this may include:
A. Technical and browsing data
When you visit our website, our server automatically records technical information including your IP address, browser type, device type, pages visited, and the date and time of your visit. This data is collected automatically and is used solely to ensure the stable and secure operation of the website.
B. Contact and enquiry data
If you submit a contact form, a support request, or a guarantee claim through our website, we collect the information you provide. This may include your name, email address, phone number, country, product details, and a description of your enquiry.
C. Newsletter subscription data
If you subscribe to receive updates from Feller, we collect your email address and, where provided, your name. This is used solely to send you the communications you have requested.
D. Cookies and similar technologies
We use a limited number of first-party cookies to support the operation and performance of our website. We do not use advertising or cross-site tracking cookies. Please refer to Section 9 for full details.
4. Why Do We Collect Your Personal Information?
We collect and use your personal information for the following purposes:
A. To respond to your enquiries and support requests
When you contact us through a form or by email, we use the information you provide to process and respond to your request. This includes guarantee claims and general support enquiries.
Legal basis: Performance of a contract or pre-contractual steps, and our legitimate interest in responding to communications directed to us.
B. To send you communications you have requested
If you have subscribed to our newsletter, we use your contact details to send you updates about Feller products, launches, and news.
Legal basis: Your consent, given at the time of subscription. You may withdraw your consent at any time by using the unsubscribe link in any email or by contacting us directly.
C. To operate and improve our website
We use technical and first-party usage data to monitor the performance, security, and usability of our website, and to resolve technical issues.
Legal basis: Our legitimate interest in maintaining a functional and secure website.
D. To comply with legal obligations
In certain circumstances, we may be required to retain or disclose personal information to comply with applicable law, regulation, or a lawful request from a competent authority.
Legal basis: Compliance with a legal obligation.
We do not carry out automated decision-making or profiling that produces legal or similarly significant effects concerning you.
5. When and How Do We Collect Your Personal Information?
We collect your personal information when you:
- Visit or browse our website
- Submit a contact, support, or guarantee claim form
- Subscribe to our newsletter
- Send us an email directly
Most information is collected directly from you. Technical data is collected automatically by our web server and, where applicable, via cookies.
6. Should You Always Share Your Personal Information?
You are not always required to provide personal information. Where a field is marked as mandatory in a form, this information is necessary for us to process your request. If you choose not to provide it, we may not be able to fulfil your enquiry.
For optional fields, providing information is entirely your choice.
7. How Long Do We Keep Your Personal Information?
We retain your personal information only for as long as necessary for the purpose for which it was collected, or as required by applicable law.
- Enquiry and contact data: Retained for up to 3 years from the date of last contact, unless a longer period is required by law.
- Guarantee claim data: Retained for the duration of the guarantee period plus any applicable legal limitation period.
- Newsletter subscription data: Retained until you unsubscribe or withdraw your consent.
- Technical/server log data: Retained for a maximum of 90 days unless required for the investigation of a security incident.
When personal information is no longer required, it is securely deleted or anonymised.
8. How Do We Protect Your Personal Information?
We take the security of your personal information seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
These measures include:
- Encrypted data transmission using SSL/HTTPS protocols
- Access controls limiting who within our organisation can access personal information
- Regular review of our data handling and security practices
While we take all reasonable steps to protect your information, no method of transmission over the internet is entirely secure. You also play a role in keeping your information safe by using secure devices and connections.
9. Cookies and Similar Technologies
When you visit our website, a limited number of cookies and similar technologies are used to support its operation and to help us understand how visitors use the site. All cookies used on our website are first-party cookies. We do not use advertising, targeting, or cross-site tracking cookies, and we do not embed third-party marketing trackers such as advertising pixels.
What is a cookie?
A cookie is a small text file placed on your device by a website. It allows the website to remember information about your visit.
Types of cookies we use:
Strictly necessary cookies
These are essential for the website to function — for example, to keep your session active and to remember your selected region or language. They cannot be switched off and do not store information used to identify you.
Functional cookies
These remember choices you make to improve your experience, such as recently viewed products.
Performance and analytics cookies
Our website platform (Shopify) sets first-party analytics cookies (for example, _shopify_y and _shopify_s) that allow us to measure traffic and understand how visitors interact with our site so we can improve its performance. This information is first-party and used in aggregate; it is not shared with advertisers or used to build advertising profiles.
Legal basis: Our legitimate interest in understanding and improving the performance of our website.
Managing cookies
You can control or delete cookies at any time through your browser settings, including blocking or removing cookies that have already been set. Please note that disabling strictly necessary cookies may affect the functionality of the website. For more information on managing cookies through your browser, please refer to your browser's help documentation.
10. With Whom Do We Share Your Personal Information?
We do not sell your personal information. We may share it only in the following circumstances:
A. Service providers
We work with third-party providers who support the operation of our website and communications, including our e-commerce and website hosting platform (Shopify), email delivery services, and related infrastructure providers. These providers process data on our behalf, only on our instructions, and are bound by strict contractual and data protection obligations.
B. Legal and regulatory requirements
We may disclose your personal information to competent authorities where required by applicable law, regulation, or court order.
C. Business transfers
In the event of a merger, acquisition, or reorganisation, your personal information may be transferred as part of that process, subject to equivalent levels of protection.
We do not share your personal information with third parties for their own marketing purposes.
11. International Transfers
Feller Technologie GmbH is based in Germany and primarily processes personal information within the European Union. Some of our service providers — including our website platform, Shopify — may process personal information outside the EU or EEA. Where this occurs, we ensure that appropriate safeguards are in place in accordance with applicable data protection law, including the use of standard contractual clauses approved by the European Commission.
12. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has submitted personal information to us, please contact us and we will delete it promptly.
13. Your Rights
Subject to applicable data protection law, you have the following rights regarding your personal information:
Right of access
You may request a copy of the personal information we hold about you.
Right to rectification
You may request that inaccurate or incomplete information be corrected.
Right to erasure
You may request that we delete your personal information, subject to certain legal conditions.
Right to restriction of processing
You may request that we restrict how we use your personal information in certain circumstances.
Right to object
You may object to the processing of your personal information where we rely on legitimate interests as the legal basis.
Right to data portability
Where processing is based on consent or contract and carried out by automated means, you may request to receive your data in a structured, machine-readable format.
Right to withdraw consent
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
Right to lodge a complaint
You have the right to lodge a complaint with the competent supervisory authority. In Germany, this is the Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW).
To exercise any of these rights, please contact us at: info@fellertechnologie.de
We will respond to your request within one month of receipt. This period may be extended by up to two further months where necessary, taking into account the complexity and number of requests, in which case we will inform you. We may ask you to verify your identity before processing your request.
14. Can This Privacy Policy Change?
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised date. We encourage you to review this page periodically.
If changes are material, we will make reasonable efforts to notify you.
15. How to Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Feller Technologie GmbH
Rheinallee 166
40545 Düsseldorf
Germany
Email: info@fellertechnologie.de
Phone: +49 211 2205990